Payments will be made upfront. US currency is the only accepted payment.
Retainer hours are billed in 15 minute increments, and a one hour minimum.
Invoice overdue 5 days will be charged an additional 10% and services will cease until payment is received.
Weekend, after hours, holiday or rush projects will be charged an additional Rush Fee.
When you buy a package of time with me, I commit to having enough time available to serve you. That affects how many other clients I can work with. For that reason, I don’t offer refunds. If you’d like to make sure my style is right for you, I suggest booking an hour to start. If you decide you’d like a package, I’ll apply the fee for that hour towards the total package price.
If you’ve booked an hour or block of hours and need to cancel, there’s no fee as long as you cancel at least 24 hours in advance. For cancelations made within 24 hours, or phone-call no-shows, I deduct the time from your package. Same applies if you bought a single hour.
The best complement you can give me after I provide excellent service is to refer me to someone who may need my services. Once they become a established client you will receive $25 off your invoice.